We appreciate and thank each and every person in your team
Dear vatsala ,
My mother,Chandra bindumadhavan and my aunt, Prasanna reached safely to Chennai today morning. Their trip to Malaysia, Langkawi and Singapore was very memorable and enjoyable.The hospitality was excellent. We appreciate and thank each and every person in your team , Madras travels and tours. I thank you for the care you have given to the elderly as they were really happy and felt like staying there. Once again, we thank you all for arranging this excellent trip.
I want to thank everyone at Madras Travels who had worked towards making our little vacation a memorable one.
I want to thank everyone at Madras Travels who had worked towards making our little vacation a memorable one. While there were both pros and cons, the pros definitely outweighed the cons by miles - so end of the day, you have a made a 'not-so-easy-to-handle-customer' more than happy ! Kudos to the team for that. Quick Look at the pros :
1. Great choice of partners across all locations. Each one of the did a commendable job. Great in scheduling itinerary, time management and most importantly, communication. They were constantly in touch and always available when we reached out to them. They were polite, courteous and instant in their response.
2.Most importantly, throughout the tour, across all locations we had such knowledgeable drivers who doubled up as tourist guides. Every drive was such a pleasure and we learnt so many new things about every country/city/town we visited. They had answers for every question I had asked. The driver-cum-subject matter experts were sheer delight were are highlight of the trip!
3. I know we had limited time and so you could only include a limited set of attractions to view in the package. I should say that you have cherry picked the best attractions for us and I think we couldnt have done better justice for the time we had. Kudos to the team who had put together the agenda for us. We especially loved the Singapore Flyer by the night that gave us the spectacular view of the city.
4. Absolutely happy with all the three properties we stayed....and I highly recommend Boss Hotel, Ombuk Villa Resort and Metro 360 Hotel for all your future guests. I thank Vatsala Ma'am for forewarning me about the limited size of Singapore Hotels, we were mentally prepared for a small room in Singapore. But they compensated with such a wonderful view - we could see the entire city in all it's grandeur including the flyer just lying in our beds.
5. Back here in Chennai, I acknowledge prompt service rendered by Saravanan and David during my interactions for flight booking and visa applications. The interactions were pleasant and they were always responding with the right attitude.
6. Most importantly I need to call out the patience and perseverance demonstrated by Smrithi in handling a tough customer like me. I know I did generate lot of pressure with my queries and push backs. Appreciate her support and prompt response throughout - in fact she had come over to my office to explain how the whole voucher thing works. She was also supportive in getting the boarding passes generated for the return journey when we had issues in generating the same. Thank You Smrithi. Appreciate your good service. Keep it up!
Now to the cons :
1. The sight seeing itinerary and flight itineraries need to be aligned. I had the Jurong Bird park visit scheduled at 10am when the flight to Langkawi was at 1055am. We had to miss going to the Jurong Bird Park because of this and it is a big miss. I know you have agreed to refund the money but not going through the experience is still a tiny dent in an otherwise great trip
2. The booking at Singapore hotel was done with a different spelling (Shivkumar) as against the one in my passport (Sivakumar). It took us some 30 minutes to convince the front desk on the spelling issues. I think it is important that the name under which the booking is done tallies with that in the passport.
3. I had paid and visited three places over and above what was covered in the package - and according to me these were the top 3 places of our trip.
a. The Aquarium at Sentosa is undoubtedly the best attraction at Sentosa and cannot be missed. The Wings of Fire is very mediocre and can be dropped but Aquarium is worth every cent. Please include it for your future customers
b. The 2 hour boat drive in Langkawi where they take you to the Andaman Sea and show you the Thailand shores is an absolutely spellbinding experience and it doesnt cost too much. Must watch for anyone going to Langkawi.
c. The KL Tower - visit to the top deck again is a spell binding experience. You get stunning views of the city especially that of the Petronas Tower. Even better if you can see it in the night. Worth the money.
Like you can see the cons are few - am not really getting into change in flights etc as they are totally dynamic and time-sensitive, so I do not see that as a slip in your service. No worries on that front.
Once again thank you for your great service. Vastsala Maam and Shanthi Maam - you have been extremely courteous and customer centric in your approach. Great Leadership. Kudos !
We will come back for sure next summer - I promise to give more lead time for you to deliver an even greater experience next time around.
Is there any alternate word to describe 'Perfection to the Core'
Dear Vatsala and Team,
Is there any alternate word to describe 'Perfection to the Core' ? I just tried Oxford and I couldnt find anything. You Guys are REALLY AMAZING and the arrangements are "PERFECTION TO THE CORE"
Everything was planned and executed in a Perfect way. We just had the responsibility to enjoy the vacation and not to worry about anything else. Right from the itinerary, ticketing and visa (It was a pleasant surprise to get one year Malaysia Visa :P which we will surely use shortly), co-ordination and on-ground support.... everything was FANTASTIC.
Our trip to Singapore and Malaysia was an exciting one as this is the First International Trip to my Family! We enjoyed (especially my son ) enjoyed every bit of what came our way and are glad to have holidayed in these wonderful countries. The best part of the trip was that I got to spend some really good time with my family in the beautiful sunny backgrounds of these countries. These memories shall forever be cherished!
A special thanks to Ms. Vatsala who was anchoring the whole trip and took the pain of explaining whenever we bothered for any clarification.
The tour was centered around the kid and the itinerary was prepared (rather i would say customised) based on the kid's preference. No other tour operators will look into the small details which makes great difference. An enjoyable and memorable tour which will remain the 'experience of a lifetime'
I have sent 3 Amazon gift voucher from us (Gift Voucher of Rs. 1500 to Ms. Vatsala, Rs. 1000 to the members of the entire MTT team and Rs. 500 to Ms. Smrithy ) to share the happiness and the love you guys bestowed us to make the trip more memorable. Email Gift Vouchers will reach Ms. Vatsala's email id and request her to pass it on to the respective members. (Order Invoice attached herewith for your reference.
Note to the Management: I would suggest a promotion / token of appreciation for the personalized care that the team took. Keep up the Good Work Guys.
The rooms booked were super comfy
Well I would like to thank Madras travel & tours for organizing our trip to New Zealand in such a wonderful way . From 27 th may our day of departure till 8 th Jun our day of arrival we did not have anything to complain about . The pickup drivers were on time rather before time. The cars were spacious n comfortable . The rooms booked were super comfy . Travelling with kids we wanted the trip to be safe n well organised .. and so it was done more than expected . New Zealand was a slice of heaven on earth . Thanks for making this trip as the most memorable one .
Thank you for the wonderful package and the tour to SriLanka
Sir, Thank you for the wonderful package and the tour to SriLanka was a remarkable memory.
We have been back two weeks and Sue and I are watching a BBC programme about a steam railway in the Nilgiri. The man in the programme has a desire that it should reach Ooty and finally his engine makes the journey.
Our holiday in the south was wonderful and we need to thank you and your organisation skills for that. Your arrangements were terrific and we had so many great moments. It was all good but we especially liked Madurai, Munnar, Chetinadu, Pondicherry and Kovalam but we also loved Mysore with its palace, bazaar and the temple nearby at Somnathpur, and Mahabalipuram and Cochin.
Your itinerary was just lovely and so too was our driver Jojin. We had clothes made in Madurai near the temple and in Cochin and for us that was a chance to enjoy a part of life we do not experience in the UK and which you might want to emphasize in other visitors' future tours. A friend of ours has done the same in Trivandrum.
I do not want to criticism at all any of your arrangements but I feel you might wish for some feedback. As you know we were less keen on our stay at Meenmutty. And we went on a boat in the southern backwaters that was expensive and unexciting since we were going to enjoy an overnight stay in a boat later in the trip. I was wrong to include Kodaikanal which was foggy and wet. Somehow I thought the heat in Tamil Nadu would make here and Meenmutty a pleasure but In the event Munnar was enough mountain pleasure by itself. The Jeep safari from Meenmutty was not great and we saw many more animals in a rather dry Perayar and on the car journey from Meemutty to Mysore.
The problem of bottles, cans and plastic in the backwaters threatens to spoil the natural beauty but that is not something you can fix yourself. If it were up to me I would advise the boat operators that they need to get out there and keep it clean if they want a business in future. When I was a child there was a nationwide project in the UK to stop people leaving rubbish on the streets and that was when paper was more common that plastic. Now it is even more important and it is a problem for many countries as well as for India. We all have to get to the point when everybody understands that we need to use waste bins and of course governments need to organise to provide them.
But it was wonderful holiday and we will enthusiastically recommend you to friends who want to visit.
Hope you had a great weekend!
I would like to thank you for the fantastic tour you have arranged for us.Our family had enjoyed this trip thoroughly from beginning till the end and we certainly have lot of memories to treasure from this trip. :)
I am very happy with the way the things were handled by MTT from the time I made the first contact with one of your associates till the follow-ups you have done during the trip to ensure everything is good. Please continue the same in your future engagements and I am sure you will secure more orders.
The stay was also good except for the hotel at Madurai(New Keerthi Hotel). I understand that it is a risk which I took and I am not blaming MTT for it, I just want to mention this here, so that you can avoid this hotel for your future bookings.
I would also like to really appreciate your transport vendor, the vehicle was very good and the driver had done a remarkable job and took this trip to a whole new level. He was very co-operative,friendly and ensured that we cover all the places in the itinerary without missing a single spot. Please do convey this message to your transport vendor and especially the driver.
I would recommend you to have this driver as your first priority in your next engagements for more and more happy customers like me.
Let me know, if you would like me to share my feedback in any specific portal, I can do that as well. I am going to refer MTT to my friends and relatives going forward for any tours. Please
keep up the good job!
Coorg Package -Thanks
Thanks Sini and Anushya for coordinating this travel package.Appreciate your quick response, dealing remarkably well with last minute changes and making it a memorable trip for our clients.
Thank you very much!!!
Wanted to take time to say that your service was really good.
You were professional, helpful and courteous to me.
All other staff were very polite and responsive too (even during this heavy downpour time in Chennai).
You have been able to process my Australian visa in quick time even during this flood period in Chennai with interruptions to power and network. Appreciate it.
Thailand Tour Package
Thanks for all the arrangements and suggestions for Thailand tour, we had pleasant stay in Thailand and had great outing there, we will be in touch for future package tours and offers from Madras travels, good day.
Mysore and Coorg Trip
Dear Krishna , Janaki,
This mail is to Thank you both for arranging a wonderful honey moon tour and made that event a memorable one.I appreciate Janaki and Krishna for their patience in providing detailed explanation regarding the tour package right from the beginning. You people explained me about various places available for honey moon tour at an affordable cost,from which I was able pick one that suited my needs and financial strength. If I plan for a tour in future , I wont hesitate to call up Madras Travels Krishna /Janaki and ask for their help. Once again , thank you very much for the support.
Feedback.Thank you Madras Travels!!
I would like to thank you for your wonderful support in arranging my trip to Andaman. The trip was well organised and the team at Andaman also supported us well. I should thank you for understanding my requirements while preparing for the trip. Our family enjoyed the trip.
Krishna, thank you so much for your friendly support and service. I would be glad if I had an opportunity to deal with you again for another trip.
The Madras Travels and Tours Pvt Ltd did a great job. Their service both at Port Blair and Havelock Island was very good.Feedback. Thank you Madras Travels!!
Thank you very much for your service- US Visa.
I want to compliment one of your excellent employees, Mr. Krishna. I have always received quality service at your office, and Mr. Krishna extended help is a prime example of this. He understands the customers requirements and accordingly directed us and provided us good tips and spent time with us while filling the required application for obtaining the Tourist Visa B1/B2.
Such service builds great working relationships. I have no issue recommending Madras tours especially Mr. Krishna to my colleagues for any help.
I take this opportunity to thank you once again for the co operation and advice's extended to us towards for getting the appointment and to obtain the above said visa.
Andaman Trip- Thank you for organising a wonderful trip.
Hi Krishna and Team,It have been a fabulous and evergreen experience in Andaman islands. We have enjoyed a lot and very much happy about the arrangements.Key points:Timing - POC and drivers were very punctual. They were so kind to us.Accommodation arrangements were really good.Especially stay at Havelock island is memorable one. Overall entire trip was well organised. We have started referring our friends to contact Madras tours and travels because of your good work.Contact persons in Madras tours and travels were very understandable and amiable. In the rating of 5 I would give 4.Thank you so much. Sorry for the delayed response. Please keep up the good work. I would like to have one more trip :) I will contact you in future.Request: please do send the mails regarding the tour details. It would be helpful for us and also to refer friends. Thank you.
Many many thanks. we enjoyed well and it was well arranged.
A K Bbhardwaj(Managher sbop mehatpur(HP))
Honeymoon Trip to Kerala
Thanks for arranged a wonderful trip to us Jaipur escort and no words to say everything is fine and hats off to your service.
Nice work keep it up ..............
Reg: Feedback on Group Departures - Singapore Malaysia (6N/7D) 9/5/2015 to 16/5/2015
Our trip with MADRAS TRAVELS & TOURS (P) LTD., was absolutely perfect. We had a pleasant time throughout the Journey. We thank for your excellent arrangements (hotels, food, transport and sightseeing). Guides in both places were on time and they took all efforts in such a way that we felt safe at all times. We thank your staff (Tour Leader-Ms. Sini Mathew) for taking care of everything on all days. The tour was well organized
Group Departures - Singapore Malaysia (6N/7D) - Kudos to MTT team
Kudos to MTT team for organising a flawless trip of 28 tourists as above from 9.5 to 16.5.2015 ex Chennai. Impressed from start with courteous dealings of Ms.Janaki n her warm sendoff at Chennai airport followed by Ms.Sini Mathews concerned n kind school master approach to keep count of the large family till end despite so many outings n hotel bookings etc n not to leave out for praise the competent n knowledgeable guides namely Mr Jerry in Singapore n Mr.Raja Reddy in Malaysia. Such endearing safe n punctual conduct of the tour till end prompted me to gather 10 people to agree for next trip to Dubai in January 2016 n request Ms.Sini Mathew to organise the same.Trip was truly memorable
Thanks n regards. Grateful tourist Balakrishna
I wanted to write to you and your company to express our thanks
I wanted to write to you and your company to express our thanks at the terrific tour we had of India. You had put together a great package which we thoroughly enjoyed. Importantly, we had our drivers contact us and meet us ahead of schedule at every airport we arrived at (very important for foreign travelers). All hotels, guides, meals etc were available and ready for us. The 21 days we had were filled with interesting places. The whole trip went very smoothly. We had a great time. Well done, and thanks for your help.
I apologize for the delay with which I reply, but I wanted to respond directly to me.
2. Dear Shameer,
I apologize for the delay with which I reply, but I wanted to respond directly to me.Upon returning I was submerged for the whole week from work, but now here.I am to you First I must thank the organization created the perfect trip, which has helped us to enjoy and fall in love with South Indian to me and my friends.
Now looking to share:
The three drivers Purushothaman, Anand and Rames, FANTASTIC to maneuver in heavy traffic roads and cities, polite, punctual and patient. What we liked the most, partly because it has been for several days with us, Purushothaman was that it seemed he had disagreements with the guide the Jose Kallely, but have absolutely no impact on our excellent trip.The three guides Kallely Jose, Sanim and Frenda Sidhva, EXCELLENT, all three with great professionalism, competence of the area andvisited the monuments, polite, attentive and punctual.If I were to rank, I would say first Jose Kallely, probably because it is one with which we were more days, but certainly because it has abroad general culture, a profound education and kindness and he is a beautiful person inside. Second Frenda Sidhva, beautiful lady in her 60 years with perfect English, broad general education and religious, of good family and I had the impression that the face to keep the guide in Italian as the language he loves coming to Italy to study it several times. Third is Sanim intelligent young man, who has studied Italian well in Cochin, has a good cultural education, but unfortunately it is presumptuous and full of himself, which keeps it a little away from customers and then proposes his faith too hard communist. The hotels all great except the Promenade in Pondicherry why not clean and the food at the Royal Orchid Mysore. Thats all, thanks again the excellent coordination and organization created that made us enjoy this wonderful trip.
Shanthi of Madras Travels and Tours, Chennai, India:
I would like to compliment you and your company on a great tour of India and Nepal which you arranged in early December 2011 for Debbys Group.Our client has expressed total satisfaction with all aspects of the tour that you arranged including the hotels, food, escort/travel manager, buses and sites visited. While the highlights were obviously the Taj Mahal and Mt. Everest, the whole group really enjoyed all parts of India visited. Our client has promised to visit your great country in the near future and we will always use your company and your services. Any prospective clients may personally call me if they want a personal recommendation.Our grateful thanks again for a custom-designed tour which you organized so well.
Michael Menof,President, Golden World Tours